Sureguard Customer Reviews

Fabian Stretton

Fabian Stretton Rating: 5/5

Going above and Beyond

I desperately needed a scatmat when they were out of stock. The sales team managed to find one of the prior design and sent me that. I received it the following day :-)

Jeanette Glennen

Jeanette Glennen Rating: 5/5

Excellent service

I had a couple of queries which I rang about. Brad listened and clarified until he had a clear understanding of our property. He discussed options and helped me consider each. Given certain aspects of our property I eventually decided to return the unopened product. I got a fast full refund without any grief. Highest praise for customer satisfaction.

Jeanette Glennen

Jeanette Glennen Rating: 5/5

Service

Brad was the same person who answered the phone. He knew the product, he took time to understood the fencing design issue I described and was very clear about the solution. He responded equally efficiently and kindly to my other enquires.. very pleased

Loretta Bayliss

Loretta Bayliss Rating: 5/5

Great service

The team at Sureguard were proactive, demonstrated initiative and solved my delivery issue quickly and completely without fuss. They were as awesome as their product is!!

Stephen Twartz

Stephen Twartz Rating: 5/5

Great Response

I received a great and positive response from Sureguard when I needed help with a system configuration.

Steve Donaldson

Steve Donaldson Rating: 5/5

Sureguard Service

Excellent service as we have come to expect

Marilyn Bugeja

Marilyn Bugeja Rating: 5/5

Great Service!

I received terrific service when I ordered the product.

Jennette O'Rielly

Jennette O'Rielly Rating: 5/5

Customer experience

Excellent and personal. Always responsive and efficient

Peter

Peter Rating: 5/5

Great service

Easy to purchase, fast delivery, easy to use

Pablo Wilbert

Pablo Wilbert Rating: 5/5

Great to deal with

It's just refreshing talking to a human and getting the right support to ensure proper function of the product.

Nicole Carlson

Nicole Carlson Rating: 5/5

Snake repellants

In regards to ordering, great quick service all done online. Would definitely recommend and use sureguard again.

John Middleton

John Middleton Rating: 5/5

After sales service in

I was impressed, I had a small problem with my cat repeller and even though it was out of warranty they were helpful, courteous and supplied a new part free. All I had to pay was mail cost. Well done.😁😁

Denny Meadows

Denny Meadows Rating: 5/5

Very helpful support

Brad provided very helpful and patient support over by email and the phone enabling me to successfully install Pingg String myself - and it's working, keeping the possums away so my vine can grow again!

Nola Maxwell

Nola Maxwell Rating: 5/5

Fantastic product and service

I was very impressed with everything. The decals came well packed and included great, clear, concise information. Timely delivery. Very happy.

Stephen Halliday

Stephen Halliday Rating: 5/5

very helpful

Easy to deal with and very helpful

Norm Buck

Norm Buck Rating: 5/5

Great customer service

Great customer service, and good communication. Thanks Guys

Peter Good

Peter Good Rating: 5/5

Fantastic service

I emailed Sureguard with a query and they rang me back within 10 minutes with various suggestions for my setup. Superb service.

Sue Churchill

Sue Churchill Rating: 5/5

Sureguard Service

Over the years I have had several Sureguard products. Staff have excellent knowledge of the product and servicing the product. Any problems I have had have been sorted in minutes. ( generally something that i have done ) Nothing is too much trouble for the Sureguard team. This level of customer service is rare and appreciated. Well done Team Sureguard.

Cheryl Wilson

Cheryl Wilson Rating: 5/5

Customer service

Fantastic customer service. Very friendly and helpful. Gave me a delivery date and it arrived on time. Would not hesitate to recommend your company. Thank you.

Leanne Paterson

Leanne Paterson Rating: 5/5

Solar energiser electric fence

Excellent service, Helpful and knowledgeable.

Carole

Carole Rating: 5/5

Fantastic product to keep your cat safe, and keep other cats out of your backyard

My cat has been attacked by other cats twice in the past a few months, she was bitten very badly and got infection, I had to take her to the vet each time, costs were well over $500, not to mention that we had to flush her wound for two weeks to help her to heal, on top of that she was at risk of getting FIV. I looked online for solutions to keep her safe and at the same time to keep other cats out. Plus, I wanted to give her as much as freedom possible hence she loves to have her freedom. So I ruled out the confined netting area because it's limiting her freedom too much, and the fence top netting because that doesn't guarantee to keep other cats out. So I went for Sureguard fence top ping wire system. We ended up installing it by ourselves to save on cost, our garden is about 65 metre of boundary fence, part colorbond, part timber, to simplify it, we used the bird netting to block top of the gate, bought the screws from hardware shop. Total cost was $490 Sureguard including the energizer, plus small cost of screws and drillbit. Which is many times cheaper than the cat nets option. Brad from Sureguard has been wonderful helping me along the way, answered my questions, which made the whole installation smooth. The only thing you need to pay attention to is if there are any gaps between the ping wire and top or edge of fence, no other gaps around fence, no overhanging branches. My cat did get out once because I left a gap and I have since blocked the gap with the plastic gutter guard roll, and she hasn't been able to get out since. And no other cats have been able to come in to bother her either. I am very happy with Sureguard and the help I received from Brad. Highly recommend this product.

Maxine Cumberland

Maxine Cumberland Rating: 5/5

Bird Deflector Order

Great service - Received the deflectors quite quickly and instructions are clear and understandable.

Mick Egan

Mick Egan Rating: 5/5

Fabulous

We are exceptionally happy with every part of the process of buying our new wireless fence collar. Thank You very much.

Blumana

Blumana Rating: 5/5

Good customer satisfaction

Needed help, the representative named Brad, helped me with every step

Alli Treanor

Alli Treanor Rating: 5/5

Repairs

Having had the original model and now the updated version. Works great. I did have to go back for a repair recently and they fixed the same day. No problem. I like the units and especially like that they are locally manufactured.