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Sureguard Customer Reviews
Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.
Margaret
We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.
Kathy
As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!
Peter Sutton
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All Reviews 25 / 1104 {'1': 0, '2': 2, '3': 11, '4': 63, '5': 1028}Reviewed byBarb Newman00Fast deliveryDelivered within a week. Amazing service.Read More9 years agoReviewed byFabian Stretton00Going above and BeyondI desperately needed a scatmat when they were out of stock. The sales team managed to find one of the prior design and sent me that. I received it the following day :-)Read More9 years agoReviewed byJeanette Glennen00Excellent serviceI had a couple of queries which I rang about. Brad listened and clarified until he had a clear understanding of our property. He discussed options and helped me consider each. Given certain aspects of our property I eventually decided to return the unopened product. I got a fast full refund without any grief. Highest praise for customer satisfaction.Read More9 years agoReviewed byJeanette Glennen00ServiceBrad was the same person who answered the phone. He knew the product, he took time to understood the fencing design issue I described and was very clear about the solution. He responded equally efficiently and kindly to my other enquires.. very pleasedRead More9 years agoReviewed byLoretta Bayliss00Great serviceThe team at Sureguard were proactive, demonstrated initiative and solved my delivery issue quickly and completely without fuss. They were as awesome as their product is!!Read More9 years agoReviewed byStephen Twartz00Great ResponseI received a great and positive response from Sureguard when I needed help with a system configuration.Read More9 years agoReviewed bySteve Donaldson00Sureguard ServiceExcellent service as we have come to expectRead More9 years agoReviewed byMarilyn Bugeja00Great Service!I received terrific service when I ordered the product.Read More9 years agoReviewed byJennette O'Rielly00Customer experienceExcellent and personal. Always responsive and efficientRead More9 years agoReviewed byPeter00Great serviceEasy to purchase, fast delivery, easy to useRead More9 years agoReviewed byPablo Wilbert00Great to deal withIt's just refreshing talking to a human and getting the right support to ensure proper function of the product.Read More9 years agoReviewed byNicole Carlson00Snake repellantsIn regards to ordering, great quick service all done online. Would definitely recommend and use sureguard again.Read More9 years agoReviewed byJohn Middleton00After sales service inI was impressed, I had a small problem with my cat repeller and even though it was out of warranty they were helpful, courteous and supplied a new part free. All I had to pay was mail cost. Well done.😁😁Read More9 years agoReviewed byDenny Meadows00Very helpful supportBrad provided very helpful and patient support over by email and the phone enabling me to successfully install Pingg String myself - and it's working, keeping the possums away so my vine can grow again!Read More9 years agoReviewed byNola Maxwell00Fantastic product and serviceI was very impressed with everything. The decals came well packed and included great, clear, concise information. Timely delivery. Very happy.Read More9 years agoReviewed byStephen Halliday00very helpfulEasy to deal with and very helpfulRead More9 years agoReviewed byNorm Buck00Great customer serviceGreat customer service, and good communication. Thanks GuysRead More9 years agoReviewed byPeter Good00Fantastic serviceI emailed Sureguard with a query and they rang me back within 10 minutes with various suggestions for my setup. Superb service.Read More9 years agoReviewed bySue Churchill00Sureguard ServiceOver the years I have had several Sureguard products. Staff have excellent knowledge of the product and servicing the product. Any problems I have had have been sorted in minutes. ( generally something that i have done ) Nothing is too much trouble for the Sureguard team. This level of customer service is rare and appreciated. Well done Team Sureguard.Read More9 years agoReviewed byCheryl Wilson00Customer serviceFantastic customer service. Very friendly and helpful. Gave me a delivery date and it arrived on time. Would not hesitate to recommend your company. Thank you.Read More9 years agoReviewed byLeanne Paterson00Solar energiser electric fenceExcellent service, Helpful and knowledgeable.Read More9 years agoReviewed byCarole00Fantastic product to keep your cat safe, and keep other cats out of your backyardMy cat has been attacked by other cats twice in the past a few months, she was bitten very badly and got infection, I had to take her to the vet each time, costs were well over $500, not to mention that we had to flush her wound for two weeks to help her to heal, on top of that she was at risk of getting FIV. I looked online for solutions to keep her safe and at the same time to keep other cats out. Plus, I wanted to give her as much as freedom possible hence she loves to have her freedom. So I ruled out the confined netting area because it's limiting her freedom too much, and the fence top netting because that doesn't guarantee to keep other cats out. So I went for Sureguard fence top ping wire system. We ended up installing it by ourselves to save on cost, our garden is about 65 metre of boundary fence, part colorbond, part timber, to simplify it, we used the bird netting to block top of the gate, bought the screws from hardware shop. Total cost was $490 Sureguard including the energizer, plus small cost of screws and drillbit. Which is many times cheaper than the cat nets option. Brad from Sureguard has been wonderful helping me along the way, answered my questions, which made the whole installation smooth. The only thing you need to pay attention to is if there are any gaps between the ping wire and top or edge of fence, no other gaps around fence, no overhanging branches. My cat did get out once because I left a gap and I have since blocked the gap with the plastic gutter guard roll, and she hasn't been able to get out since. And no other cats have been able to come in to bother her either. I am very happy with Sureguard and the help I received from Brad. Highly recommend this product.Read More9 years agoReviewed byMaxine Cumberland00Bird Deflector OrderGreat service - Received the deflectors quite quickly and instructions are clear and understandable.Read More9 years agoReviewed byMick Egan00FabulousWe are exceptionally happy with every part of the process of buying our new wireless fence collar. Thank You very much.Read More9 years agoReviewed byBlumana00Good customer satisfactionNeeded help, the representative named Brad, helped me with every stepRead More9 years ago
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